Spares

Knowledge-based spares management

The storage and centralised management of spares with Loop Technologies helps you to improve inventory management. Our birds-eye view and technical knowledge of your network spares puts us in the unique position to provide valuable advice for optimisation of spares holdings and location, enabling your business to balance investment in spares with real requirements to meet service level agreements.

Our spares management services include:

• Warehousing, care and distribution of items held on your behalf
• Recommending spares inventory levels
• Holding spares in a captive test system, powered up and running with background diagnostics
• Hardware and firmware revision control
• Site-specific configuration prior to dispatch
• On-time freight management
• Management of returning faulty equipment

24/7 response

When you’re managing a network and a unit fails, you need to talk to someone who knows your equipment. Our knowledgeable team are on call 24 hours a day, seven days a week. They can talk directly to your people in the field, which often helps to identify exactly what part is required – even when part numbers are hard to identify.

Best-practice spares care

All parts are handled and stored in accordance with our ESD-safe practices, and packaged to ensure complete physical protection. With Loop Technologies you have the assurance that spares will be ready for use when required.

Efficient inventory monitoring

Our management information system (MIS) and regular audits ensure spares at remote field depots and locations are monitored, so that you have an accurate nationwide picture of your spares inventory.

Fault diagnosis and advance replacement

As part of our lifecycle care, we can test a failed part to determine the fault. We can also provide advance replacement – sending out a part on request before receiving the faulty part – to save time and speed up service restoration.