Exemplifying our commitment to deliver expert tailored solutions by going the extra mile.
At Loop Technologies, we take pride in our ability to provide bespoke solutions and services tailored to our customers’ unique needs. Behind this success lies the expertise of our highly skilled team of Customer Solutions Engineers (CSEs), led by Glenn McCarthy, one of our Business Managers. This team is instrumental in ensuring Loop’s flexibility, establishing new capabilities, and delivering quality customer interactions.
Our four talented CSEs – Colin Pawson, John McLeish, Chetan Jairaj, and Mike Rogers bring diverse technical backgrounds and a deep range of capabilities. Their roles defy standard job titles and encompass various functions that underpin the essence of our customer-centric approach.
Key Functions of the Customer Solutions Team Engineers
1. Production Management
The CSEs oversee the production of solutions developed by Loop. Their keen attention to technical detail ensures that every solution meets our high-quality standards and aligns with our customers’ requirements.
2. Project Management
Implementing new products, solutions, and processes for our customers requires expert project management. The CSEs handle this responsibility ensuring seamless execution and timely delivery.
3. Detailed Customer Interaction
The CSEs foster strong relationships with customers through detailed daily interactions. They promptly respond to queries, provide ad-hoc information, and offer technical expertise, ensuring our customers receive exceptional support throughout their journey with Loop.
4. Quoting and Invoicing
Ensuring transparent and accurate quoting and invoicing is essential in our customer centric approach. The CSEs handle these aspects with precision, ensuring smooth transactions.
5. Documentation and Quality Assurance
Consistency and quality are paramount at Loop. The CSE team documents all tasks and processes meticulously to meet the requirements of our ISO9001 Quality Management System. This dedication to adherence ensures that every customer receives the highest level of service.