Key People

They met while working together in the servicing and repair branch of Telecom, now known as Spark, which spun off to become Repair Group Ltd in 1999, and later Loop Technologies.

Ross studied a Bachelor of Electrical and Electronic Engineering at the University of Canterbury. Ross’ career began in telecommunications engineering and evolved into technical management, capital expenditure analysis with responsibility for large capital expenditure programmes and project delivery.

Ross thrives on the process of creating bespoke solutions for customers, often creating new functionality that integrates into and enhances existing systems. He derives deep satisfaction from engaging in collaborative problem-solving with the talented team at Loop Technologies.

Outside of work Ross is a dedicated race car builder and driver, revving up his Alfa Romeo for heart-pounding Trofeo race meets and spending hours fine-tuning the performance of his car. He also enjoys trout fishing and boating on Lake Taupo.

They met while working together in the servicing and repair branch of Telecom, now known as Spark, which spun off to become Repair Group in 1999, and later Loop Technologies.

Twenty-five years on, Roger and Ross now head up a full-service electronics company, with a team of 65 engineers, technicians, and logistics specialists based at Te Rapa in Hamilton.

Their similar paths have run parallel since they both studied a Bachelor of Electrical and Electronic Engineering at the University of Canterbury.

Most of the Loop management team have also been at the business more than 20 years, where their long-time clients include Chorus, Spark, NZ Defence Force, Transpower, Fire and Emergency NZ, NZ Police, Department of Corrections, and KiwiRail.

Roger’s personal interest in electronics began at age 10 and has developed significantly over time, from soldering circuits as a child to designing and building hi-fi equipment today.

He enjoys owning a business where no two days are the same and the challenges to find effective solutions for complex electronic needs. He enjoys working with Loop’s loyal customer base, with whom he has gained a high level of trust.

After a career spanning communications system design to managing projects and large teams, to owning Loop, Roger now enjoys the occasional opportunity to get back to designing component level electronics that first ignited his interest as a 10 year-old.

When he’s not deep in the electronics world, Roger shares a keen interest in karate with his children. He also loves health and fitness and using his in-home gym in a bid to ensure he can continue to keep up with them.

support of electronics before moving to Loop in 1996.

As a Business Manager he gets satisfaction from leading a team of technology specialists and working with customers to support their products and find solutions for their technical issues.

He specialises in obsolescence mitigation of electronics, giving network operators control of their hardware upgrade decisions as opposed to forced purchases when technology is no longer supported by the manufacturer.

Stephen has a love of the outdoors and tramping, particularly walking the NZ Great Walks – aiming to knock off one or two each year. He likes cooking foods of the world and is a keen baker. Stephen enjoys kayak fishing in the Firth of Thames and Hauraki Gulf, and for the past 20 years has passed on his knowledge to young astronomers at the Hamilton Astronomical Society.

including Honeywell, NZ Police, Zebra, Fire and Emergency and Motorola.

After completing a degree in Political Science and Sociology, Karen began working in the logistics, then marketing fields before joining Loop in 2002 as the Sub-contractor Co-ordinator, managing the outsourcing of repairs.

Karen worked in the Logistics team across special projects and large-scale rollouts for customers like Spark and Alcatel Lucent before joining the management team 14 years ago, typically focused on the repair and refurbishment of electronics.

Her current role as Business Manager – Enterprise Team and Logistics involves developing strong relationships with customers and working with the wider Loop team to develop and then deliver services. Her reward is collaborating with customers to provide solutions and seeing them gain measurable benefits from working with Loop.

Karen appreciates that everyone’s opinion is valued at Loop and strongly believes in the products and services Loop provide. When not at Loop, Karen keeps busy on her lifestyle property.

Telecom Repair Group (as Loop was then called) in 1990, working his way up to Senior Technical Officer.

After 15 years he moved into the environmental science sector at Scott Technical Instruments managing the workshop, manufacturing, and R&D teams in Hamilton as well as being responsible for nationwide technical installations. During this time, he also completed a Post Graduate Diploma in Business Administration. John left in 2014 to become National Technical Manager for Tru-Test in the dairy industry before returning to Loop in May 2022.

It was the values and friendly culture that bought John back to Loop where he now heads up a team of eight software, firmware, and hardware engineers, running the Cognetex services and providing technical support for the wider business. John enjoys being involved in creative and challenging work at the cutting-edge of new technology, taking an abstract concept and turning it into a product that meets each customer’s needs.

John is a lifetime learner and often has his nose in a book. In his spare time John enjoys photography and is Vice President of the Te Awamutu Camera Club, as well as spending time working on his two hot rods. When time and weather align, he enjoys being out on the water with family catching fish and enjoying water sports. John is also kept busy on his lifestyle block taking care of a menagerie of animals and breeding heritage chickens.

and since then the team has become a second family as he’s moved across many areas of the business.

After working as a technician for many years, he moved to the Engineering team and started working towards a degree in Business Management, majoring in strategy. He then shifted to the management team where he spent five years establishing Loop’s Technical Solutions team specialising in design and manufacturing.

Following a strategic decision to begin a complex project to upgrade Loop’s digital infrastructure and replace the management information system, Glenn took on the newly established role of head of IT and Digital Transformation to lead this initiative. He is also responsible for the Engineering team made up of talented customer solutions engineers and IT professionals.

Since childhood Glenn has been interested in technology, computers, and electronics and was dialling into bulletin boards before the internet was a thing. He loves working at Loop because it provides the perfect mix of great people and working with his passions.

When he’s not at work Glenn enjoys playing 80s heavy metal on his guitar, gaming, and he loves to cook.

Since then, she has completed her accounting technician qualification and became a member of what is now known as the Chartered Accountants Australia and New Zealand.

Prior to joining Loop, Pennie worked for Ecolab as an Accounts’ Assistant. Pennie’s varied role also includes being building facilitator, looking after maintenance and security of Loop’s three buildings – two offices in Te Rapa and a nearby warehouse.

She enjoys the fact her role has changed and evolved with the company over the years, keeping it new and fresh.
Pennie likes the flexibility and commitment to work life balance at Loop and the culture is one of family and inclusivity.

Pennie said perks like on-site parking, the Christmas Eve barbeque, and Fruity Friday, where free fruit is available to all staff, make Loop stand out from other modern employers, along with a willingness to invest in staff training.